Jessica has been working with our team for the last few months. Weekly she has held sessions with each of the departments of the team to improve upon their customer service and care and implement the perfect client journey. The turnaround in the members of staff has been fantastic and we will continue to implement Jessica’s amazing client journey to each and every one of our guests so that we continue to be renowned for our 5* service. Moving forward Jessica will be implementing these procedures in all our future franchises to build a strong salon brand whilst also supporting our management team. Thank you Jessica for sharing with us your support, knowledge and expertise.
I worked with Jessica for 4 years at Barrie Stephen Hair and can honestly say she’s one of the most professional, dedicated people I have ever met! With the experience she’s had working in a salon environment, Jessica really does know what it takes to create a strong salon business. Couple that with her teaching expertise in this field and you couldn’t ask for a more perfect person to work with!