In last month’s blog Are you a salon owner or the busiest stylist with a job? I covered the top 5 reasons WHY you need to take a step back. Recap or give it a read if you haven’t already.
So just HOW do we take a step back and where do we start?
Ok so firstly you need to ensure you have the right PEOPLE around you – complete a risk assessment of each member of staff. Ask yourself:
Are they productive?
Do they have potential?
Are they on board with the salons goals/mission?
Are they on board with the salon ethos and culture?
Do I trust them?
Complete a training plan for each staff member to ensure they have the tools and training they need to be the best they can be. Make sure you continue to communicate with your team – Weekly team meeting, reviews, appraisals and be accessible/approachable.
Once you are happy you have the right people you need to make sure you have the SYSTEMS in place. I specialise in bespoke handbooks/manuals and when you have a bespoke handbook live in your business it will be the best investment you ever made but there is the key LIVE in your business. Your handbook should cover everything about your business and it should be the go to bible for all staff members – not coming to ask you 100 questions you are not a babysitter. I have a manual I hear you say but how live is it? Can all your staff put their hands on it in minuets? Do they each have their own copy and a salon copy?
Once we have the right people and live systems you can start your path to taking a step back. Start by looking at all the tasks you currently complete and analyse which ones you could start to outsource both internally and externally? Such as:
Stock levels and reordering
Now you have reduced your tasks and responsibilities you need to look at easing your way from the salon floor and how quickly you do this is up to you but there does need to be sufficient time. You may start to reduce your column by a day a week or even half a day a week. But you need to ensure you are passing your clients over to another stylist over a suitable period of time and make them aware that they are “allowed” to do this. I often complete feedback projects for salons and clients often tell me they felt they were not “allowed” to book in with another stylist so they went to a different salon!! This is where we need to educate our teams and stylists on how important it is to make the salon the destination and not an individual because naturally after a period of time clients will want a change and we want them to experience that change in our salon not a different one. Make a point of telling your clients they can visit another stylist the perfect opportunity to do this is when you have annual leave coming up and you can introduce the client to the stylist and make them feel at ease by telling the stylist your clients likes/dislikes etc. Make them feel comfortable with each other and allow an easy transition.
Once you are taking more time to work on your business and not just in it you will soon notice by empowering your team and leading from the back you can focus on the salon growth and increase profit and revenue.
Make 2018 your best year yet….
Specialist in Salon Success